Bundles

Eldina warrants all products to be free from defects in materials and workmanship, and to meet acceptable standards of quality and durability for their intended purpose. All warranties are provided in accordance with Australian Consumer Law.

From the date of delivery, all of our Parcel, Letter Box and House Number products are covered by a 5-month warranty against manufacturing/structural defects. Our Clothesline range is covered by a 12-month warranty against manufacturing defect. This warranty covers the repair or replacement of affected parts resulting from manufacturing faults.

To make a warranty claim, you must provide:

• Proof of Purchase
• The product reference
• A description of the defect and the affected component
• Clear images showing the issue
  

Without this information, Eldina reserves the right to decline the warranty claim or charge for transportation and repair where the issue is not covered by this warranty.

The following are not covered under this warranty:

– Damage resulting from incorrect assembly or failure to follow the provided assembly instructions.

– Damage sustained during transport without the original packaging.

– Burns, cuts, dents, creases, marks, scratches, or other damage caused by pets or improper use.

– Contact with chemical substances (e.g. acids, solvents, dyes, paint, ammonia, lacquers, or other harsh products), or the use of unsuitable cleaning agents for the product’s materials.

– Natural changes in colour or texture due to normal use, or improper maintenance.

– General wear and tear, or ageing consistent with regular use.

– Any indirect or consequential damage or loss.

Eldina is committed to supporting the longevity and quality of your purchase. If you believe you’ve received a faulty product, please get in touch via our Contact Us page with the required details listed above.